MQG Guild Renewal Guide Renewal Timeline November We strongly recommend beginning member renewals within your guild in November. This will give you plenty of time for multiple reminders to your members and help you get a solid number sooner in the renewal process. How to handle your membership roster Do not remove anyone until you are ready to renew with the MQG. Conduct your internal renewals, and add new members. When you have concluded your renewals, remove any member who hasn’t renewed. If these changes move your guild into a new membership tier, let us know so that we can update your invoice. Simply send us an email to firstname.lastname@example.org letting us know your membership level has changed, and that you would like a new invoice. January 1 – March 31 On January 1st, all guilds and their members will go into “graced” status. During the renewal grace period, there is no interruption to members’ online access. Guilds remain “graced” until the renewal dues are paid for the year. As soon as the dues are paid, the guild’s status and that of all its members will update to “Active” and the expiration dates will update to December 31st. April 1st If the guild doesn’t renew by March 31st, your guild and all of the guild members will become “Lapsed” and member access will end. Your guild can still renew after expiration, but we do not recommend waiting that long. Your Guild’s Invoice An email will be sent to your guild’s contact email address with a link to the membership invoice. Key Contacts can view and update the email address being used for MQG communications to your guild. To do this, log into your MQG account and go to My Profile. Select My Organization, then Org Profile. Use the Edit Profile button to edit the email address for your guild. Things to pay attention to on the invoice: Membership Tier Level – reflects the membership tier level that was accurate for your guild based on the number of member profiles linked to your account on December 31st. If after concluding your guild’s renewals your guild is in a different membership tier, let us know so that we can update your invoice. Send us an email to email@example.com — let us know your membership level has changed, and that you are ready for a new invoice. Things to ignore on the invoice: Due Date – the automatic due date is two weeks from invoice generation. The real, MQG-set due date is March 31. Member Names – these are only a snapshot and are not important. To Pay Your Invoice Open the invoice by clicking on the link in the email. Scroll down and click on the gray Pay Invoice button. This will open the payment window for you to pay online. You can also access your guild’s invoice from your My Profile page. Select My Organization from the menu bar. Click on the Member Invoices link in the menu. You will now see a list of all of your guild’s invoices. Click on the number of the invoice to open it and pay.